Privacy Policy
Effective Date: January 1, 2026
Old Town Mortgage (“Old Town Mortgage,” “we,” “us,” or “our”) is the brand name used by The Commercial Loan Arranger LLC d/b/a Old Town Mortgage. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, contact us, use our calculators or forms, apply for a loan, or otherwise interact with us online or by phone, email, or text.
This site is intended for people seeking mortgage and related services in Colorado.
1. Information We Collect
We may collect:
Contact information such as your name, email address, phone number, mailing address, and preferred contact method.
Loan and application information such as property details, loan goals, purchase or refinance details, date of birth, Social Security number or tax ID, income, employment, assets, debts, bank information, credit information, government-issued ID information, and documents you upload or send to us.
Calculator and form information such as the information you enter into calculators, questionnaires, scheduling tools, chat tools, or other online tools.
Portal or account information if you use an application portal, lender portal, or account-based tool.
Communications and records such as emails, texts, call logs, voicemail, chat messages, meeting notes, and copies of documents or disclosures.
Technical and website usage information such as IP address, browser type, device information, pages visited, referring website, clicks, cookies, pixels, tags, and similar tracking technologies.
Information from third parties such as credit bureaus, lenders, loan platforms, marketing partners, lead sources, analytics providers, ad platforms, public records, and our affiliates.
2. How We Collect Information
We collect information:
directly from you when you fill out forms, contact us, use calculators, upload documents, start or complete an application, book an appointment, or otherwise communicate with us;
automatically through cookies and similar tools when you use our site; and
from third parties involved in marketing, identity verification, credit review, loan processing, underwriting, closing, and servicing.
3. How We Use Information
We use information to:
respond to questions and follow up on requests;
prequalify, quote, process, submit, underwrite, close, and support mortgage or related loan requests;
compare loan options through our lender network and coordinate with lenders and settlement partners;
verify identity, review credit, prevent fraud, and meet legal, licensing, compliance, and recordkeeping requirements;
run our website, calculators, communications, scheduling, customer support, analytics, and advertising;
improve our services, train staff, keep records, and protect our business and users; and
contact you by phone, email, and text about your inquiry, application, loan options, updates, reminders, and related marketing, as allowed by law.
4. How We Share Information
We may share information with:
lenders, investors, broker partners, and loan platforms;
title companies, escrow companies, appraisers, credit bureaus, settlement and closing service providers, and other parties involved in a loan transaction;
service providers that help us with website hosting, analytics, advertising, CRM, phone systems, email, text messaging, document management, e-signature, scheduling, compliance, security, automation, and AI-assisted tools;
our affiliates and sister companies under common ownership for business, administrative, operational, compliance, and marketing purposes as allowed by law;
legal, regulatory, audit, law enforcement, or government authorities when required or permitted by law; and
a buyer, successor, or related party in connection with a merger, sale, reorganization, or transfer of all or part of our business.
We do not sell your personal information for money. However, we may use advertising and analytics tools that share limited data with third-party platforms to help us measure ads, understand website traffic, and show relevant ads or reminders to people who may be interested in our services.
5. Cookies, Analytics, and Advertising
We use cookies, pixels, tags, and similar tools to:
keep the website working;
understand how people use the site;
improve performance and user experience;
measure advertising results; and
show you ads on other websites or platforms.
These tools may be provided by us or by third parties such as analytics, advertising, call-tracking, chat, scheduling, CRM, email, or text messaging providers. You can limit some cookies through your browser settings, device settings, or any cookie banner or consent tool we make available. Blocking some tools may affect how the site works.
6. Calls, Texts, and Emails
If you contact us, fill out a form, start an application, or otherwise give us your contact information, we may contact you by phone, email, and text about your request, application, account, updates, reminders, disclosures, customer service, and marketing, as allowed by law.
You can opt out of marketing emails by using the unsubscribe link in the email. You can opt out of text messages by replying STOP. You can also email hello@oldtownloans.com to ask us to stop marketing communications.
Even if you opt out of marketing messages, we may still send service, transaction, account, compliance, or legally required communications related to your application, loan, appointment, disclosures, or relationship with us, as allowed by law.
7. Your Choices
You may:
ask us to update or correct information we maintain about you;
ask us about marketing preferences or to stop marketing outreach where applicable;
adjust cookie settings through your browser or device; and
contact us with privacy questions or requests at hello@oldtownloans.com.
We may keep certain information or decline certain requests when we need to do so for legal, compliance, security, fraud-prevention, operational, or recordkeeping reasons.
8. Security
We use administrative, technical, and physical safeguards designed to protect personal information. We also use third-party service providers and software platforms to store and process data. Even so, no method of transmission over the internet or method of storage is completely secure, so we cannot promise absolute security.
9. How Long We Keep Information
We keep information for as long as reasonably needed for business, loan, legal, compliance, tax, accounting, fraud-prevention, dispute-resolution, enforcement, audit, and recordkeeping purposes, and as long as required or permitted by law. Depending on the situation, this may be for the life of a loan relationship and for years afterward.
10. Colorado and Financial Privacy Notices
Old Town Mortgage is a Colorado-based business serving Colorado borrowers. Some personal information we collect is subject to federal financial privacy laws. Depending on your relationship with us and the type of information involved, you may also receive separate financial privacy notices, loan disclosures, consent forms, or other legal notices that apply in addition to this website policy.
11. Children’s Privacy
This site is meant for adults and people legally old enough to apply for mortgage or related financial services. We do not knowingly collect personal information online from children.
12. Third-Party Sites and Tools
Our site may link to third-party websites, portals, lender systems, or tools. Those third parties have their own rules and privacy practices. We are not responsible for their separate privacy policies or content.
13. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and update the Effective Date above. Your continued use of the site after a change means the updated policy applies to your use of the site.
14. Contact Us
Old Town Mortgage
The Commercial Loan Arranger LLC d/b/a Old Town Mortgage
913 Dancing Horse Drive
Colorado Springs, CO 80919
hello@oldtownloans.com
(888) 715-8696